Support Policy

Introduction:
At lushaurashop.com, we strive to provide excellent customer support to ensure a smooth and satisfying shopping experience. This support policy outlines how we assist our customers post-purchase.

1. Support Channels:

• Email: support@lushaurashop.com

• Contact form on the “Contact Us” page

• Working hours: Saturday to Thursday, 10 AM – 6 PM (Gulf Standard Time)

2. Scope of Support:

• Order and shipping inquiries

• Payment issues or pending orders

• Tracking assistance

• Return & exchange help

• Reporting damaged or incorrect items

3. Response Time:

• We aim to respond within 24–48 business hours

• Urgent cases are prioritized (e.g., failed payments or defective items)

4. Exclusions:

• Technical support for products not sold by us

• Issues caused by misuse of a product

• Inquiries after 30 days of receiving the order

5. Feedback:
We take your feedback seriously and use it to improve our services.
For escalation, please contact: feedback@lushaurashop.com