Refund & Return Policy

Introduction:
At lushaurashop.com, customer satisfaction is our top priority. We provide a clear and fair refund and return policy for a safe shopping experience.

1. Return Period:
You may request a return or exchange within 7 days of receiving your order, provided the product is unused and in original condition.

2. Return Conditions:

• Item must be unused and undamaged.

• It must be in its original packaging with all accessories (if applicable).

• Proof of purchase or order number must be provided.

• Opened or used items are not eligible for return, especially for personal or hygiene products.

3. Non-Returnable Items:

• Sale or discounted items.

• Personal or hygiene-related items (e.g., creams or intimate products).

• Opened or used products.

4. Return Process:

• Contact us at info@lushaurashop.com with your order number and a photo of the product.

• Once reviewed, we will provide instructions and the return address.

5. Return Costs:

• If the return is not due to our error, the customer bears the shipping cost.

• If the item is defective or incorrect, we cover all return costs.

6. Refund Processing:

• Refunds are issued to the original payment method within 7–14 business days after receiving the returned item.

• Shipping or handling fees may be deducted where applicable.